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Doctors of BC

Background

Doctors of British Columbia (DoBC) is an organization of physicians that works with the BC government as part of the General Practice Services Committee (GPSC). As such, their task is to achieve quality patient care through engagement, collaboration, and physician leadership. While this is done as a joint project between the Doctors Technology Office (DTO) and the Practice Support Program (PSP), there is an urgent need for a data management tool for PSP Central and Regional Support Teams (RSTs). This tool would give the RSTs the ability to access existing clinic/physician data collected through the Physician Information Technology Office (PITO). Although a project of this nature has been attempted before, the effort was unsuccessful.

Project Goal

To implement a centrally-supported, provincially-standardized data management system designed to facilitate the delivery of integrated support services, standardize reporting, and support data collection for quality improvement across all Health Authorities, Divisions of Family Practice, and the DTO.

Alianz Role

Exclusive supplier of digital platforms for Doctors of British Columbia across five regional Health Authorities and 36 regional divisions for collaboration, training, knowledge management, aggregated reporting and analysis for practice improvement work, policy development and implementation of best practices.

Challenges

Several obstacles and inefficiencies that posed a challenge include the following:

All 36 Divisions of Family Practice (DoFP) in BC lacked a unified source for the financials, staff, members, and board members of each of the organizations.
The five regional Health Authorities used various systems (Excel, Maximizer, and Access) to plan, track, and manage training modules for general practitioners and specialists.
Overly complex security requirements at the business unit, entity, and field levels across all Health Authorities and other DoBC departments (DoFP and DTO).
All legacy systems had to be faced out without impact on operations
Ensuring data quality while migrating data from several legacy data sources to Dynamics
Required significant organizational change management across 36 divisions and 5 Health Authorities

Major outcomes

Unified digital platform across five BC Health Authorities and 36 regional divisions for collaboration, training, knowledge management, aggregated reporting and analysis for practice improvement work, policy development and implementation of best practices.
Data-driven decision support solution that led to improved accountability within the PSP program for all five Health Authority RSTs
100% adoption and client satisfaction rate across all enterprise divisions

Timelines and Methodology

Alianz was awarded contract in Q3 2015 as result of winning public RFP. The project is being phased in over multiple years. Currently delivering Phase 8.

Training