Booking Mammogram Appointments

BMA

Application suite for managing calendars of screening facilities and booking mammogram appointments

More about BMA

Booking Mammogram Appointments (BMA) application suite is designed to optimize facility calendars, staff efficiency, and patient engagement, reducing administrative overhead while maintaining compliance with provincial health standards.

BMA is purpose-built for mammography screening organizations, provincial health authorities, and diagnostic centers seeking to modernize appointment management. It empowers administrative teams with intuitive tools for high-volume scheduling, while radiology partners benefit from seamless HL7 integrations for operational alignment. Patients gain convenient self-service options, promoting equity in access to critical screening services.

Core Features

Precision Scheduling and Automation

Effortless Booking

Manages device and staff availability in precise 5-minute increments. Handles ad hoc and group bookings, rescheduling, and bulk adjustments with minimal disruption.

Self-Service Portal

Patients access a bilingual, guided web interface with Google Maps integration for location selection, waitlist options, and automated reminders to improve attendance rates.

Integrated Analytics

Provides real-time visibility into capacity utilization and no-show trends, facilitating data-driven adjustments to screening programs.

At a Glance

Case Studies

Northern Health Authority, 2010 - ongoing

NHA has selected Alianz Development Inc. to manage the implementation of PLIS interfaces. The solution covered 40 fixed and 400+ mobile service locations across BC, 350,000 screening appointments every year, and over 20M Clients in the application's database, and ultimately resulted in:

Simple, accurate and efficient operations of cancer screening call centers;
Significant decrease of workload for contact centers due to introduction of simple self-service web portal for public to book mammogram appointments
Increased probability of detecting health issues at the early stage.

Project Goal

Increase the public’s engagement with the breast screening program
Access current demographic and ensure currency of clinical data for validating
eligibility for mammography screening
Improve quality and efficiency of customer service
Retire 40-year-old legacy system for booking screening appointments

Pre-Conditions and Challenges

Legacy systems with poor data quality
Complex manual business workflows
High risks related FOIPPA compliance, user experience and adoption

Approach and Methodology

Hybrid project delivery methodology
Solution design including working with subject matter experts
Fixed-price contract for implementation and integration

Major Deliverables

Dynamics 365 application for managing availability of screening devices and
personnel down to 5-minute intervals (50+ internal users)
Dynamics 365 application for booking mammography appointments by
customer service and facility clerks (150+ internal users)
Public self-service web portal for booking mammography appointments
online (200,000+ public users every year). Portal is integrated with
Dynamics 365 applications.
Interfaces with radiology centers.

Scope of Deployment

Solution, technical, security and integration architecture
Functional and non-functional requirements
Implementation and integration, quality control
Documentation, technical training and support

Insights

BMA helped us simplify complex workflows and report with confidence.

Deployment was smooth and the team focused on user adoption from day one