Apprenticeship Management Information System

AMIS Playbook

AMIS Playbook is an integrated platform that connects workers, training providers, and regulators, enabling governments to oversee certification, ensure compliance, and support the development of skilled professionals. Leveraging Microsoft’s secure infrastructure and Alianz’s extensive experience in delivering government solutions, AMIS integrates seamlessly and provides long-term reliability.

What We Offer

AMIS Playbook alleviates administrative burden by guiding workers through a clear process, minimizing the need for manual oversight. It streamlines processes with an intuitive case management framework and ensures compliance by adapting seamlessly to regulatory updates. Ultimately, AMIS Playbook helps skilled workers enter the job market faster.

The platform offers a single access point for applications, progress tracking, and communication. It supports configurable enrollment requirements and a guided application process for trade qualifiers and employers. AMIS Playbook keeps a digital record of hours and assessments, can assist apprentices with sponsorship and financial support, and tracks exam capacity in real-time, streamlining every step of the certification journey.

Built for long-term adaptability, AMIS Playbook integrates with existing systems and evolves with the apprenticeship landscape. Its case management framework enables supervision adjustments, compliance enforcement, and collaboration among training providers, employers, and regulators.

A Lasting Impact

AMIS Playbook simplifies the path from application to certification by providing self-service features and smart case management frameworks.

Helping Workers Succeed

By providing accessible tools and support, we help workers stay on track and become certified professionals faster. This enables governments to meet industry needs with greater speed and reliability.

Customization and Flexibility

AMIS Playbook supports diverse training approaches. It adapts to industry-specific certification paths and emerging training models, helping apprentices from all backgrounds navigate their training effectively.

Built for Tomorrow

AMIS Playbook is a future-proof solution. It integrates seamlessly with existing Microsoft ecosystems and provides a strong foundation for ongoing innovation and adaptation in apprenticeship management.

Case Study

Alianz was awarded a 5-year exclusive contract to design, build, and support an enterprise digital platform for Industry Training Authority BC (Now SkilledTradesBC).

Key Challenges

  • Defining long-term enterprise architecture and managing change/transition
  • Supporting legacy systems during phased rollout (temporary dual-system use)
  • Securing stakeholder buy-in for iterative delivery and reconciling priorities across departments
  • Achieving zero-downtime monthly releases while ensuring cloud compatibility with on-prem Dynamics 365
  • Strengthening project management and business-IT collaboration

Major Outcomes

  • Unified digital platform delivering a 360-degree interconnected view of all ITA customers and data across 8 business departments
  • Re-engineered and optimized customer support processes for apprentices, sponsors, and training providers
  • Fully tailored Dynamics 365 CRM suite (customer service, case management, marketing, events, payments, service requests, program standards, SLAs, and customer journeys)
  • Integrated call center telephony, cross-division case management, and document management
  • Automated workflows, complex business rules engine, and real-time bi-directional integrations with legacy systems
  • Enterprise reporting and analytics on Microsoft Data Platform
  • Comprehensive security and compliance controls (FOIPPA, PIA, OCIO)

Alianz delivered all phases of the project leveraging proven hybrid software implementation methodology, with development of specifications, coding, and testing done in 2-weeks long iteration sprints with monthly feature or support releases.

At all phases of the project, Alianz was in close contact with business stakeholders and presented weekly demonstrations of solution functionality to refine platform feature set, user experience and functionalities.

The project started in Q1 2015, and Alianz still provides support and regular updates for it.

Alianz has trained system administrators as well as end-users over the course of the project lifecycle.

Insights