Application suite for managing calendars of screening facilities and booking mammogram appointments
Booking Mammogram Appointments (BMA) application suite is designed to optimize facility calendars, staff efficiency, and patient engagement, reducing administrative overhead while maintaining compliance with provincial health standards.
BMA is purpose-built for mammography screening organizations, provincial health authorities, and diagnostic centers seeking to modernize appointment management. It empowers administrative teams with intuitive tools for high-volume scheduling, while radiology partners benefit from seamless HL7 integrations for operational alignment. Patients gain convenient self-service options, promoting equity in access to critical screening services.
Precision Scheduling and Automation
Manages device and staff availability in precise 5-minute increments. Handles ad hoc and group bookings, rescheduling, and bulk adjustments with minimal disruption.
Patients access a bilingual, guided web interface with Google Maps integration for location selection, waitlist options, and automated reminders to improve attendance rates.
Provides real-time visibility into capacity utilization and no-show trends, facilitating data-driven adjustments to screening programs.
Full-scale mammography booking platform for BC Cancer/PHSA, replacing a 40-year-old legacy system.
Manages facility, device and staff scheduling in 5-minute increments province-wide, with a bilingual public self-service portal serving 200,000+ users annually.
HL7-integrated, FIPPA-compliant.
Goals
Increase the public’s engagement with the breast screening program.
Access current demographic and ensure currency of clinical data for validating eligibility for mammography screening.
Challenges
Retire a 40-year-old legacy scheduling system without disrupting active patient bookings.
Build a comprehensive booking/scheduling platform for mammography appointments across multiple facilities province-wide.
Manage device and staff availability down to 5-minute increments.
Support high-volume public self-service (200,000+ users/year), 150+ internal customer service/facility clerks, and 50+ staff managing screening resources.
Integrate with external clinical systems via HL7 standards.
Maintain FIPPA compliance for provincial health data while exposing public-facing self-service.
Deliver a bilingual public portal with mapping, waitlist management, and automated reminders.
Outcomes
200,000+ public users annually accessing self-service appointment booking.
Significant decrease in contact center workload via self-service.
5-minute precision scheduling for device/staff utilization.
Bilingual public portal with Google Maps integration and automated reminders.
Improved quality/efficiency of customer service operations.
FIPPA-compliant provincial health data management.
